AI-driven classification, reply drafts and intelligent routing for shared inboxes. Every incoming e-mail reaches the right person — with drastically reduced response times. Part of the SERVICESinhouse platform. Made in Germany.
CEAVEO® RECEPTIONinhouse is available to partners only. It does not go on open sale: the product only pays off once someone sets it up and runs it — mailboxes and rules, trained people and somebody who is reachable for the first follow-up question. That is exactly the work our partners do. We agree terms personally; the platform's plans are on ceaveo.com. The November 2026 market launch opens regular sign-up for LEGALinhouse and the PRIVACYinhouse data-protection extension — the full picture is in the announcement of 27 August 2026.
A preview of the planned capabilities — full details on request.
Central management of shared mailboxes such as info@, support@ or hr@ — with clear ownership and status for every message.
Automatic detection of topic, priority and category — before an employee even opens the e-mail.
AI drafts in your brand voice — always as drafts, with mandatory human review and approval.
Rule-based or AI-driven — every e-mail reaches the right person or group, with escalation and backup logic.
Definable service levels for different categories — with automatic escalation before a breach occurs.
Dashboards for volume, response times, processing status and category distribution — for team leads and reporting.
Built for teams handling a high volume of incoming e-mail.
The same GDPR-compliant infrastructure as the entire SERVICESinhouse platform.
Data hosted in Germany. No personal data leaves the EU. Data Processing Agreement for every customer.
Automatic pseudonymisation of personal data before any AI processing.
Complete logging of every AI operation. Mandatory human review workflow.
Developed and operated by CEAVEO in Schleswig-Holstein.
