AI-driven classification, reply drafts and intelligent routing for shared inboxes. Every incoming e-mail reaches the right person — with drastically reduced response times. Part of the SERVICESinhouse platform. Made in Germany.
CEAVEO RECEPTIONinhouse is currently in internal testing. Detailed product information, pricing and features will be published with the public BETA. For early registration, contact us via ceaveo.com/contact.
A preview of the planned capabilities — full details with the BETA.
Central management of shared mailboxes such as info@, support@ or hr@ — with clear ownership and status for every message.
Automatic detection of topic, priority and category — before an employee even opens the e-mail.
AI drafts in your brand voice — always as drafts, with mandatory human review and approval.
Rule-based or AI-driven — every e-mail reaches the right person or group, with escalation and backup logic.
Definable service levels for different categories — with automatic escalation before a breach occurs.
Dashboards for volume, response times, processing status and category distribution — for team leads and reporting.
Built for teams handling a high volume of incoming e-mail.
The same GDPR-compliant infrastructure as the entire SERVICESinhouse platform.
Data hosted in Germany. No personal data leaves the EU. Data Processing Agreement for every customer.
Automatic anonymisation of personal data before any AI processing.
Complete logging of every AI operation. Mandatory human review workflow.
Developed and operated by CEAVEO UG (haftungsbeschränkt) in Schleswig-Holstein.
